At Andrews Federal Credit Union, it's all about...YOU!

That's why you're personally invited to participate in our Service Shopper Program. As a mystery shopper, you'll receive a stipend for providing feedback on your experiences with Andrews Federal Credit Union.

YOU are the reason behind our success! I want our teams to continually improve and exceed your expectations, so become an Andrews Federal Credit Union mystery shopper today and tell us what you think.





Andrea Ashcraft

Director, Sales and Service
Andrews Federal Credit Union



Is this for real?
Yes! Andrews Federal Credit Union has partnered with Support Financial Resources based in Centerville, Ohio. They specialize in measuring sales and service levels through mystery shops that are completed by our own members.

Without a variety of members like you from a variety of backgrounds and a variety of perspectives, it's difficult to get a true read on how we're doing here at Andrews Federal Credit Union. That's why I'd love your help and opinion. Click here to get started!

What do I need to do?

  • Be an active member of the Credit Union
  • Have an active email account that you check regularly
  • Be objective, open minded and detail oriented
  • Remain anonymous to preserve the integrity of the program (super important!)

How long will it take?

  • You'll typically be assigned one (1) survey per month.
  • The best feedback comes after a transaction that you would typically visit or call Andrews Federal to complete. The only difference is that now you'll share some details about the service you received, as well as some tips and ideas that we can use to improve.

You said something about rewards?

  • Yes! Andrews Federal Credit Union can only get better by taking action on the honest feedback that you provide, but I know your time is valuable. That's why we will deposit $15 into your checking or savings account for every teller, drive through, online or phone shop that you complete. We'll deposit $20 for every loan inquiry interaction or Member Service Representative shop that you complete.
  • In addition to your stipend, Support Financial Resources will also draw winners at random from a list of completed shops. Shopper rewards include VISA gift cards valued between $25-$50.

What if I want to do more?

  • Great! I absolutely welcome your feedback and opinion. Once your assigned shop is completed, you have the opportunity to complete additional shops and surveys.


Credit union employees and their family members may not participate. All applicants will be verified. Compensation does not constitute an employment contract - it is simply a Thank You for your time. Shopper Rewards are subject to the terms and conditions of SFR.For more information, email shopper help at: or dial 1.800.444.5465 and select Option 4. Please do not reply to this email.


If you are having trouble with the Enroll Now button, copy and paste this link to your browser.

If you are having difficulties with this website, please email


Copyright © 2014 Support Financial Resources 830 East Franklin Street Centerville Ohio 45459



We do business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.

Andrews Federal Credit Union is federally insured by the National Credit Union Administration.



Please do not reply to this email. For questions, or further assistance, please email, or call 800.487.5500 (U.S.); 00800.487.56267 (outside U.S.)